Minimising Resolution Time through Effective Investigation Techniques

In this new one-day workshop learn proven strategies and techniques to help navigate the complaint management process to arrive at a fair and impartial conclusion. Apply a complaint management workflow, including assessment and deciding on a response for timely and effective resolutions which acknowledge the needs of all the stakeholders in the complaint.

Learning Outcomes

This workshop will cover:

  • How to apply a complaint management workflow, including assessment and deciding on a response
  • Distinguishing between an Assessment and an Investigation
  • Considerations for responding with an Investigation
  • Interviewing skills and techniques
  • A process for planning, conducting and reporting on a basic Investigation

Who Should Attend

Ideal for anyone handling escalated complaints or investigations, and those supervising others investigating complaints.

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Price

Members (three or more from one company) $627 per person.
Members $697 per person
Non-member $808 per person
Can’t make the dates, no problem, we can come to you

Our training courses and workshops are available to be conducted in-house, on your site, at a date that is convenient for your entire team. Call us on 02 8095 6426 or email socap@socap.org.au