Membership

Why Join SOCAP?

As a complaint management professional, consumer affairs or customer care practitioner, every day you engage with people to enhance their experience with your organisation, build brand loyalty and work towards productive outcomes. SOCAP Australia is here to provide you with the tools, information and connections you need to succeed in your role and deliver best practice complaints management and customer experience. Regardless of whether you are the one person within your company who deals with preventing and handling complaints, or you are part of a larger team, SOCAP is here, advancing your profession and providing the programs, tools and resources you need.
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Membership Plans

SOCAP offers individual and corporate memberships. Learn more about our different levels:

Individual Member

By joining SOCAP as an individual member, you’ll:

  • Receive discounts on resources, events and trainings,
  • Have access to members-only discussion forums and our member directory.
  • Subscription to Consumer Directions Magazine
  • Subscription to SOCAP e-News
  • List positions vacant on the SOCAP Members only Job Board
  • Access to the SOCAP Online Bookstore
  • Voting rights for the organisation
  • And more!
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Special Member

By joining SOCAP as a Special Member you’ll:

  • Receive Special Member discounts events and trainings,
  • Have access to members-only discussion forums and our member directory.
  • Subscription to Consumer Directions Magazine
  • And more!

Contact the office for eligibility for Special Membership. Special Members are in a consumer advocacy role in a not-for-profit association, or a student enrolled in a course involved in customer service or other consumer affairs issues.
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Corporate Member

We offer seven levels of corporate membership:

  • Standard Corporate Three (Up to 3 individuals in your organisation)
  • Standard Corporate Four (Up to 4 individuals in your organisation)
  • Bronze (Up to 5 individuals in your organisation)
  • Silver (Up to 10 individuals in your organisation)
  • Gold (Up to 20 individuals in your organisation)
  • Diamond (Up to 50 individuals in your organisation)
  • Platinum (Up to 100 individuals in your organisation)

All plans include discounted resources, events and training, access to members-only discussion forums and member directory and a free subscription to Consumer Directions
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Learn more about Individual membership

Learn more about Corporate membership