Steps to successful Negotiation

Register your expression of interest at socap@socap.org.au or by calling (02) 8095 6426

Combining negotiation skills techniques and effective dispute resolution skills for entrenched complaints in a one day hands on program, you will walk away from this practical workshop with new tactics and key skills to resolve disputes and achieve lasting win/win outcomes for your customers and your organisation.

This is a 100% active development program, where you will learn new concepts through participating in role plays, and dramatic scenarios, practicing skills in small groups to help you deal with even the most challenging conflict situations.

Learning Outcomes

  • Learn a structured dispute resolution win/win process for resolving entrenched complaints,
  • Acquire tools to effectively negotiate in the complaints environment,
  • Cultivate communication skills to improve customer relationships and help you deal with conflict
  • Improve your personal approach to conflict and understand your hot buttons an personal responses
  • Learn to effectively and quickly resolve customer complaints by focusing on what is at the heart of the issue.