2016 Symposium Speakers

Suzanne Crowle

Director, Engagement and Complaints, NSW Fair Trading

Biography

A qualified solicitor, Suzanne has worked in information management, business research, recruitment and corporate law.  Suzanne joined the NSW public sector in 1997, working in media and communications for NSW Industrial Relations, and leading the development of a number of online applications to improve information delivery.

Since moving to Fair Trading in 2006, Suzanne has worked in consumer and trader education, ministerial liaison, website development and customer service.  Suzanne currently leads a team of around 185 staff located in 18 Fair Trading Centres.  These staff handle consumer complaints, monitor trader conduct and educate consumers and traders about their rights and obligations.