2019 Symposium Speakers

Sanya Silver

Manager, Projects and Major Investigations, NSW Ombudsman

Biography

Sanya Silver is Manager Projects and Major Investigations at the NSW Ombudsman. Sanya has worked in complaint-handling management roles with the Ombudsman and the public service over the last two decades. She was instrumental in setting up the Complaint Handling Improvement Program (CHIP) in NSW, which aims to create a whole-of-government benchmark for complaint handling practices and systems.