Rob is the General Manager, Customer Relations at the Commonwealth Bank of Australia. He has over 18 years senior leadership experience, including Board Directorships with 5 companies. His breadth of experience covers financial services, utilities, health, telecommunications, travel, manufacturing, and education. In his current role as GM, Group Customer Relations he is responsible for CBA’s customer dispute resolution and feedback process. He manages directly a team of over 100 customer complaint management experts who provide escalated resolution across the CBA Group.
Rob is married with 3 children and in his “spare time” has written a best-selling book on Parenting Tips.