2016 Symposium Speakers

Nathan Smith

Head of Customer Resolutions at Commonwealth Bank of Australia

Biography

Nathan is a lawyer with more than 10 years experience in dispute resolution and alternative dispute resolution. He works as Head of Customer Resolutions at CommBank, where his team is responsible for managing external disputes and complaints to the CEO, as well as monitoring for potential systemic issues. Prior to CommBank, Nathan worked at the Energy & Water Ombudsman NSW.