2016 Symposium Speakers

Fiona Hayes

Head of Customer Service & Contact Centres, Telstra

Biography

Fiona is the Head of Customer Service & Contact Centres at Telstra.  Fiona has a long standing career in telecommunications, commencing with Telstra in a front line role approximately 20 years ago.  In the course of her career, Fiona has worked across many parts of Telstra’s Retail and Operations business units.  Fiona has enjoyed a number of varied positions including senior roles leading contact centre and retail operations, front line customer sales and service, transformational change and process improvement, business planning, investment management and strategy.

 

Contact Telstra

https://www.telstra.com.au/contact-us/feedback-complaints