SOCAP Australia Awards Excellence in Consumer Affairs & Complaints

2015

 

2015 Industry Award Winners

Congratulations to our 2015 Award winners!

Lifetime Achievement Award

Rod Stowe – Commssioner for Fair Trading, NSW Fair Trading

Stellar Achievement Award

Neil McColl – Yarra Valley Water

Rising Star Award

Monique Keighley – Insurance Australia Group

Award Categories

 

Rising Star Award

The SOCAP Australia Rising Star Award acknowledges an emerging staff member within the SOCAP community who has made a significant contribution to improving the consumer affairs or complaint handling process or outcome going above and beyond their job description within an organisation.  Nominations are welcome from Business, Government and non-government sectors.

Nominees/applicants will be asked to address 6 questions around the issues of:

  • Culture – ‘Looking around’ – what needs changing?
  • Consumer/Customer focus– ‘Looking out’ – why does it need changing?
  • Continuous Improvement – ‘Looking in’  – how do we change it?
How to nominate or apply for the Rising Star Award:

1. Check you fit this category – Download Rising Star information and preselection criteria
2. Pre-prepare your answersRising Star questions for download as PDF
3. Submit your ONLINE nominationsubmit online here

Stellar Achievement Award

  • Consumer/Customer, Culture and Innovation – what needs changing, why does it need changing and how to change it
  • Leadership and Strategy– Looked or looking to the future and leading a team in this direction
  • Contribution to the Industry – Improving consumer policy and consumer outcomes
How to nominate or apply for the Stellar Achievement Award:

The SOCAP Australia Stellar Achievement Award acknowledges a more experienced indiviudal, partnership or team, within the SOCAP membership who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole, going above and beyond their job description within an organisation and industry.
Nominations are welcome from Business, Government and non-government sectors.