Small Business Complaints Toolkit

 

THE SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS AUSTRALIA AND THE AUSTRALIAN CENTRE FOR JUSTICE INNOVATION

 

A practical guide for complaint handling with tips, tools and resources to help you deal with complaints in your business.

You can follow the links on the right hand side to navigate to each page in this online toolkit, download a printable version of the full toolkit and access templates to assist you in communicating with customers.

Information brochures on complaints best practice and post cards for your business can also be downloaded here.

This project was made possible through the Professional Standards Councils’ Professional Standards Research Grant. The grant is designed to encourage research into developing professional standards that raise community confidence and consumer trust.
For further information go to the Professional Standards Council website.

Index

 

  NEXT - Introduction