Welcome to SOCAP Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Upcoming Events

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Coming Events

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De-escalating High Stress, High Impact Calls - 3 April

Date:: 03 April 2025 - 03 April 2025
Time:: 12.30pm AEDT - 4.30pm AEDT

Explore how to bring true empathy into your organisational response, whilst at the same time protecting yourself from the personal impact of confronting conversations with those that might be heightened, struggling or at risk.

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Managing Unreasonable Conduct by Complainants (MUCC)– NSW Ombudsman & SOCAP - 8 May

Date:: 08 May 2025 - 08 May 2025
Time:: 9.30am AEST - 1.30pm AEST

To prevent or minimise MUCC which has potential to raise substantial health, safety, and cost issues for an organisation, and its staff.

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Customer Service and Complaint Management 101 - 13 May

Date:: 13 May 2025 - 13 May 2025
Time:: 9.30am AEST - 1.00pm AEST

Your Essential Guide to Excellence in Customer Service and Complaint Handling.

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SOCAP Connect

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SOCAP Member Profile: Meet Sarah Cowie

01 April 2025

As Director of the Health and Disability Services Complaints Office, @Sarah Cowie leads a team dedicated to resolving complaints across health, mental health, and disability services in Western Australia and the Indian Ocean Territories.

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Meet the SOCAP Board: Alison Shea

01 April 2025

In this edition of our SOCAP 'Meet the Board' series, we’re pleased to introduce Alison Shea, Principal Project Officer in the Complaints and Resolution Branch at the NSW Ombudsman. With a strong background across all levels of government, Alison is passionate about using insights from complaints to drive meaningful improvements.

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Navigating the New Era: The Impact of ASIC's IDR Reporting Requirements and the Critical Role of Training

31 March 2025

The Australian Securities and Investments Commission (ASIC) has implemented new Internal Dispute Resolution (IDR) requirements, marking a significant shift in the landscape of financial services and insurance.

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