Membership

Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.

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Training

In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.

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Certification

The only complaints-industry Certification that recognises your professional experience and sets the standard for service. Start your Certification here.

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Symposium

Join us for the Annual SOCAP International Symposium returning to Sydney in 2025. Find out more here.

 

 

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Welcome to SOCAP Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Upcoming Events

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Coming Events

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Verbal Communication - Take Control of the Complaints Process - 20 November

Date:
20 November 2024 - 20 November 2024
Time:
9.30am AEDT - 1.30pm AEDT

Effective investigation and negotiation depend on strong verbal skills to gather the critical information you need, and to explain to a complainant why a proposed outcome is fair.

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SOCAP Complaints Professional Certification Alumni Network - 21 November

Date:
21 November 2024 - 21 November 2024
Time:
12.30pm AEDT - 1.30pm AEDT

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SOCAP Australia Notice of Annual General Meeting

Date:
27 November 2024 - 27 November 2024
Time:
1.00pm AEDT - 1.30pm AEDT

Notice is hereby given that the Annual General Meeting of the Society of Consumer Affairs Professionals in Business Australia Incorporated ('SOCAP Australia' - ARBN 058 477 017) will be held via virtual meeting, on Wednesday, 27 November 2024 from 1.00pm-1.30pm. 

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The Intel

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SOCAP Member Profile: Meet Mei-Ling Cheong-Nepia

15 November 2024

Meet Mei-Ling Cheong-Nepia, Head of Service and Operations at Australian Ethical. With over two decades of experience in customer service and leadership, Mei-Ling leads a passionate team dedicated to delivering exceptional service and process improvements aligned with the company’s ethical values. Her journey, rooted in a commitment to integrity and excellence, has been marked by a focus on fostering trust, driving innovation, and creating positive experiences for members and stakeholders alike.

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Designing Inclusive Complaint Handling Processes

15 November 2024

The first principle of an effective complaint handling process is that it must be accessible and inclusive for all customers—putting the complainant’s needs front and centre.

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The Impact of Diverse Teams on Customer Service

15 November 2024

Every organisation should be striving towards building a diverse workplace—with studies showing that inclusive companies are more productive and profitable, consistently outperforming less diverse peers.

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