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Use your data to drive customer transformation and maximise your NPS through productive customer journey mapping. Uncover the drivers of your customer experience and turn your customers into advocates.
In this program we focus on how you can ‘become the customer’ and create meaningful customer journeys through your organisations, pinpointing pitstops and highlighting value chains, to improve customer experience and brand loyalty.
- Understanding NPS
- Making sense of NPS data
- Creating customer journey maps
- Customer experience improvement plans