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SOCAP Community of Practice – Perth

July 4 @ 4:00 pm - 6:00 pm

ROI of Effective Complaint Management

Research Report and Findings

Hear from the head of the University of Newcastle research team, Professor Tania Sourdin, as she discusses the findings of the return on investment of effective complaints management research and impacts for business in delivering a framework for organisations to verify and value the work of complaints, customer relations and consumer affairs departments.

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Details

Date:
July 4
Time:
4:00 pm - 6:00 pm