SOCAP Webinar Series

Join SOCAP online in 2019 and explore a new range of topics.

Tech Trends
Tuesday, 5 February 2019 – 12pm-1pm AEDT
60 minute webinar

Technology keeps changing and 2019 will be no different! So what are the big trends predicted for technology, business, marketing and being a digitally savvy business for 2019?

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Using Tech to Handle CSAT
Tuesday, 2 April 2019 – 12pm-1pm AEDT
60 minute webinar

Customer satisfaction systems  can help you measure the level of your customer’s satisfaction which can can give you valuable insights into what your customers REALLY think about you and your product/services/staff and overall experience with your customer. Understanding this and getting it right can build your customer loyalty and referral and reduce customer churn.

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Using Tech to Improve Customer Experience
Tuesday, 4 June 2019 – 12pm-1pm AEDT
60 minute webinar

Learn how to improve your customer’s experience with your company through the use of online systems such as PBX phone systems, CRMs, live chat and more.

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Handling Social Media Complaints and Crisis/Reputation Management
Tuesday, 30 July 2019 – 12pm-1pm AEDT
60 minute webinar

Having a clear customer service and complaint management system for your social media is essential in today’s increasingly online world. Establishing methods to be aware of, and responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention

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Open Data, Data Analytics and Reporting
Tuesday, 1 October 2019 – 12pm-1pm AEDT
60 minute webinar

Learn about open data, data analytics & reporting and how it can improve your businesses productivity and profitability!

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Chatbots /Messenger Marketing 
Tuesday, 3 December 2019 – 12pm-1pm AEDT
60 minute webinar

Chat bots. Messenger Marketing. Conversation Marketing. You’ve probably heard about them and wondered what they’re all about and whether they are something else you should be spending valuable business time, money and energy on? The answer is yes.

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Who Should AttendProgram Theme 
Rising Star
This program is designed for Rising Star participants and
new entrants 
in customer experience, consumer care and
complaints management roles. 
Participants with
Intermediate customer care and complaints management
skills are also advised to attend to refresh skills sets with
updated learning techniques.

Business Transformation

Price

Members: $50
Members (5 or more SOCAP members from one company): $44
Non-Members: $60