A SOCAP Industry Leaders Breakfast
Sydney, 6 March & Melbourne, 7 March 2018
Customer Engagement Models of the Future
How do you service a customer of the future, when that customer may never have engaged with you person to person?
What do you know about your millennial customers who are now the number one source of global spending?
What role will customer relations professionals have in dealing in service recovery and with service failures arising from AI and other automated technologies?
In this special format SOCAP Leadership Breakfast presented in Sydney and Melbourne in March, two customer care and complaints management industry leaders will step behind the words of AI, bots, and Big Data, to strip back their real meaning into practical applications, implementations and consumer behaviour for meaningful tools and takeaways for customer care and complaints handlers.
Learn how to interpret some of the new buzzwords surrounding digital disruption, and get insights into how you might adapt your customer engagement models to meet the challenges of this new world