A SOCAP Industry Leaders Breakfast
How and where are you using my data?
Restoring consumer relationship and the use of data
Start the day with SOCAP at a SOCAP Leadership Breakfast featuring guest speakers Peter Worthinton,Eyre, Chief Data Officer, Office for Data Analytics, Department of Premier and Cabinet.
At the SOCAP Leadership Breakfast we’ll hear the latest on data use and practices to avoid misue, how and why using data can be beneficial for consumers and tips to take back into your business.
Plus, we will focus on the benefits of using data to restore consumer relationships to build on service delivery excellence.
Sydney and Melbourne:
Where to now for consumers and service providers after the Hayne royal commission
Start the day with SOCAP at a SOCAP Leadership Breakfast featuring guest speaker David Locke, Chief Ombudsman and CEO of the newly formed Australian Financial Complaints Authority. At the SOCAP Leadership Breakfast David will share his insights on the new landscape for complaints handling in financial services, as well as participate in an open discussion with Dini Soulio, SOCAP President, Commissioner, Consumer and Business Services, South Australia, on consumer services against the backdrop of the Royal Commission.
David Locke, Chief Ombudsman and CEO, Australia Financial Complaints Authority
David Locke started as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.
David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).
Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of all the Commission’s one-to-one services to charities.
David has also worked as an adviser to several international governments on the regulation of non-government organisations.
David is a qualified lawyer in the UK, who started his career in community legal centres where he spent over ten years managing the delivery of services to the public. David has served as a board member and volunteer of a number of charities and not-for-profits.