Welcome to SOCAP Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Upcoming Events

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SOCAP Member Insights Session - 3 June 2026

03 June 2026

Take a break from your busy schedule and dive into a powerful session designed to boost your skills and knowledge in complaint handling and customer care.

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Stabilising Conversations on Difficult Calls - 23 June

22 June 2026

This workshop focuses on key skills to stabilise the conversation, so you can work with a consumer to resolve a complaint effectively, efficiently and constructively.

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Customer Service and Complaint Management 101 - 22 July 2026

21 July 2026

Your Essential Guide to Excellence in Customer Service and Complaint Handling.

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SOCAP Complaints Professional Certification Alumni Network - 2 September

02 September 2026

The SOCAP Complaints Professional Certification Alumni Network is an exclusive community for Certified SOCAP Australia Members. It provides ongoing opportunities to connect with peers, share knowledge, and stay up to date with emerging trends and best practice in complaints management.

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Written Communication for Complaint Handling - 9 September 2026

08 September 2026

This workshop equips complaints handlers to maximise the impact of their written communications.

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Vicarious Trauma: Reducing the Impact - 21 October

20 October 2026

Explore how to bring true empathy into your organisational response, whilst at the same time protecting yourself from the personal impact of confronting conversations with those that might be heightened, struggling or at risk.

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