Ethics for Complaint Professionals


The program is delivered online for convenience and accessibility and is structured as three modules of learning.

Module one focuses on ethics and decision making including the concept of ethics, exploring the similarities and differences between ethics and the law, compliance and morals. Subject matter also includes the importance of values and principles in orienting decision making and the impediments to good decision making.

Module two highlights the connection between ethics and professional practice and the benefits of ethical conduct in business (and the risks of unethical conduct). You will also learn how an organisation’s values and principles guide ethical business behaviour.

In module three the different ways in which your personal interest can conflict with the interests of your organisation will be featured along with reporting and managing ethical issues and disclosing and managing conflicts of interest.


Members $355 per person

Register Online or Call 02 8095 6426 for more information

Can’t make the dates, no problem, we can come to you

Our training courses and workshops are available to be conducted in-house, on your site, at a date that is convenient for your entire team. Ask us for a tailored proposal for your team’s training