Complaints and Customer Insights Forum

RISK AND PRODUCT GOVERNANCE

THE NEW ROLES FOR COMPLAINT PROFESSIONALS

How do you rate the level of trust you and your organisation have with consumers?
Hear from Deloitte on their Trust Index on risk and product governance and the integral role SOCAP members have in transforming business culture, processes, raising brand trust and consumer sentiment through sharing customer feedback, having a positive business mindset, keeping promises and delivering on products and services.

This is an intensive two-hour learning seminar, free to members, where you will walk away with powerful insights into the customer mindset of corporate trust, product conviction,  service and resolution attitudes that Australia’s consumers are demanding.

Free to all SOCAP members – Book early as seats are limited

Perth: Monday, 18 March
    
Adelaide: Tuesday, 19 March
    
Melbourne: Wednesday, 20 March
    
Brisbane: Thursday, 21 March
    
Sydney: Thursday, 28 March
    

Speaker
Willem Punt,  Partner, Assurance & Advisory
Deloitte Touche Tohmatsu

Willem is an experienced conduct risk management professional. He brings 15 years of experience in crafting conduct risk frameworks for clients in banking, retail, telco, and government services.

Prior to relocating to Australia, William was the Group Ethics and Conduct Risk Officer of the FirstRand Group (2010-2016) – a South Africa based multinational banking Group of 45,000 employees. There, he built one of the most mature conduct risk offices in global financial services. He is experienced in leading multi-disciplinary teams with a focus on culture and people risk; business conduct risk; and market conduct risk.

Price

SOCAP Members: FREE
Non-members: $300