Personnel, who are effective communicators, are sought after assets to any organisation. Although ‘communications’ is an essential skill, training in this important field is often overlooked. Effective communicators can minimise an organisation’s exposure to harmful workplace incidents, such as: negative workplace behaviours; internal and external complaints; and negative client expectations/experiences and can potentially protect an organisation from unnecessary expense and litigation. The “Strategic Communications” workshop exposes the participants to enhanced communications techniques through the following topics.
What you will learn
Basic Communications – providing a general understanding of communications relevant to our community:
- Social conditioning and how it affects people;
- The ‘rules’ of basic communications and how they apply; and
- The basic communications ‘process’ and how it can be ‘managed’ to achieve an outcome.
Strategic Communications – changing the way we approach conversations:
- What is a ‘strategy’ and how does it apply in communications?
- The strategic communications ‘process’;
- A brief overview of ‘culture’ and how it effects the communications process;
- A brief overview of ‘mental health considerations’ and ‘psycho-stimulants’ relevant to the communications process; and
- The ‘management’ of dialogue and people, specifically tailored to: difficult clients; abuse and threats to others; de-escalation techniques; withdrawing from a conversation; and how to advise a person of ‘outcomes’ that they may not be agreeable to.
Who Should Attend
- Everyone can benefit from the course as the skills learnt apply to every role/position within an organisation and the skills can equally be applied to people’s private lives.
- However, frontline staff and complaint managers who deal with ‘difficult communications’ may benefit the most.
About the facilitator
Patrick Van Grinsven
Patrick was employed by the Queensland Police Service for more than 20 years during which time he was regarded as one of Australia’s leading Counter-Terrorism Negotiators with the Australian Government’s Attorney-General’s Department and was highly regarded as a Police Hostage Negotiator and specialist Communication Skills Facilitator for the State of Queensland.
Patrick’s extensive and practical expertise is on ‘Strategic Communications’ – the skill of using communications to achieve a specific and pre-defined outcome; and ‘Strategy Development’ – the skill of analysing a problem and identifying and developing the plan and methodology to best resolve it. Patrick has in excess of 12 years operational experience in this specialist field and more than 15 years experience as a dynamic and highly sought after facilitator who has trained specialist personnel in Law Enforcement, Military and Government both Nationally and Internationally.
In 2006, Patrick was selected to train Indian Special Forces, Intelligence Operators, Police and Government Officials in advanced counter-terrorism negotiation skills, in preparation for India hosting the 2010 Commonwealth Games and in 2008, he was again selected to train Thai Special Forces, Police and Government Officials in advanced counter-terrorism negotiation skills. Patrick now uses these same skills to investigate and resolve complex legal problems and disputes in his private practice as a Barrister-at-Law.
Patrick has more than 27 years experience in the justice/legal sector and is an experienced investigator and mediator.