2019 Symposium at a Glance

The Star Event Centre, Sydney

Monday, 19 August 2019

12.30pm
Registration and welcome refreshments 

1.30pm – 3.00pm
Express and Explore – Breakout Sessions

3.30pm – 5.00pm
2019 Ethics Hypothetical

5.30pm – 7.00pm
Symposium Welcome Cocktail Party 

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

Tuesday, 20 August 2019

8.15am – 8.45am
Welcome refreshments

8.45am
Official Opening

President’s Welcome
Dini Soulio, South Australia Commissioner for Consumer Affairs, Liquor and Gambling

9.00am – 10.30am
Keynote speakers

Morning tea

11.00am – 1pm
Plenary sessions

1.00pm – 1.30pm
SOCAP Australia AGM 

Lunch

2.00pm – 3.00pm
Plenary sessions 

Afternoon tea

3.30pm – 5.00pm
Plenary sessions 

6.30pm – 10.30pm
2019 Gala Dinner and Industry Awards

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

Wednesday, 21 August 2019

8.15am – 9.00am
Welcome refreshments 

9.00am – 10.30am
Keynote speakers

Morning tea

11.00am – 12.30pm
Plenary sessions

12.30pm – 2.00pm
2019 Symposium Finale Luncheon

2.00pm – 3.30pm
Keynote

4pm
Optional Coach Transfer to airport

Quick Links

Monday, 19 August 2019

12.30pm 
Registration and welcome refreshments 

1.30pm – 3.00pm 
Express and Explore – Breakout Sessions

Afternoon tea 

3.30pm – 5.00pm
Ethics Hypothetical

5.30pm – 7pm
Symposium Welcome Cocktail Party at The Star

Quick Links

Welcome Cocktail Party

When: Monday 19 August, 5.30pm–7.00pm
Where: The Star (Event Centre Foyer)
Dress code: Smart casual or business attire
Included in the full Symposium registration fee

The perfect opportunity for networking and sharing ideas from Symposium Day 1 at the Star, Sydney

Tuesday, 20 August 2019

8.15am
Registration and welcome refreshments

8.45am – 10.30 am
Opening & Welcome
Keynotes

Morning tea

11.00am – 1.00pm
Plenary Sessions

Lunch

2.00pm – 3.30pm
Plenary Sessions

Afternoon tea

4.00pm – 5.00pm
Plenary Sessions

6.30pm – 10.30pm
2019 SOCAP AUSTRALIA GALA DINNER AND
INDUSTRY AWARDS

Quick Links

2019 SOCAP Australia Gala Dinner & Awards

When: Tuesday 20 August Time: 6.30pm for 7pm start (concludes 10.30pm)
Where:  The Star Event Centre

Join us at the conclusion of Symposium Day 2, as we acknowledge excellence in consumer affairs and complaints  with the 2019 SOCAP Australia Industry Awards, entertainment and a celebration of our profession.

Included in the full Symposium registration fee. Separate individual and table tickets can also be purchased

Wednesday, 21 August 2019

8.15am – 9.00am
Registration and welcome refreshments

9.00am – 10.30am
Keynote

Morning tea

11.00am – 12.30pm
Plenary Sessions

Symposium Luncheon

2.15pm – 2.30pm
SOCAP year in review

Fiona Brown, Chief Executive, SOCAP Australia

2.30pm – 3.30pm
Keynote

3.45pm
OFFICIAL SYMPOSIUM CLOSE

4.00pmOptional coach to the airport

Quick Links

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

TERMS & CONDITIONS
Registration Deadlines:
Registration and payment for Super Early Bird Discount attendance must be received by 5pm 15 February 2019. Registration and payment for regular Early Bird Discount attendance must be received by 5pm 14 June 2019 to receive the regular Early Bird Discount Fee. All other registrations must be received and paid for by close COB 14 August 2019. Your full Symposium registration fee includes attendance at our Welcome Cocktail Party & Gala Dinner. PROGRAM CHANGES: SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time. All details were correct at time of publishing. SOCAP Australia reserves the right to make changes in programs and speakers or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only. SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM CANCELLATION POLICY: All cancellations must be made in writing (via email to socap@socap.org.au) to the SOCAP Australia Office. Substitutions will be gladly accepted at no charge until July 19, 2019.  A $110 fee will be charged on any substitutions made after July 19, 2019. A full refund less a $195 processing fee will be made for cancellations received to 19 July 2019.  A 50% refund less a $195 processing fee will be made for cancellations received to 7 August 2019. No cancellations or refunds after 7 August 2019. A $195 processing fee applies for each participant registration made on single tickets. Registration transfers to future SOCAP Australia events will not be accepted. PHOTOGRAPHY NOTICE: Be aware that by participating in SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs. DELEGATE BOOKLET: Be aware that by participating in SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs, through the listings in the SOCAP Symposium Delegate Attendee Booklet.

2019 Symposium Speakers