2018 Symposium at a Glance

Crown Melbourne

Wednesday, 22 August 2018

12.30pm – Registration and welcome refreshments 

1.30pm – 3pm

Your Industry Forums
Financial
Government
FMCG
Utilities

3.30pm – 5pm
Revolving Ethics

5.30pm – 7pm
Symposium Welcome Cocktail Party 

 

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

Thursday, 23 August 2018

8.15am – 8.45am
Official opening 

President Welcome
Audrey Pajmon

Keynote speakers

1pm – 1.30pm
SOCAP Australia AGM and luncheon 

Plenary sessions 

6.30 – 10.30pm
Gala Dinner and Industry Awards

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

Friday, 24 August 2018

8.15am – welcome refreshments 

Keynote speakers

12.30pm – 2.30pm
Lunch at Mesh Restaurant

4pm
Optional Coach Transfer to airport

Quick Links

Wednesday, 22 August 2018

12pm Registration and welcome refreshments 

1.30pm YOUR INDUSTRY SECTOR FORUMS (SELECT 1 ONLY)

1. FINANCIAL
2. FMCG
3. UTILITIES
4. GOVERNMENT AND REGULATORY

3pmAfternoon tea 

3.30pm – REVOLVING ETHICS

5.30pm – 7pm
Symposium Welcome Cocktail Party at 28 Skybar Lounge

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Welcome Cocktail Party

When: Wednesday 22 August, 5.30pm–7pm
Where: 28 Skybar Lounge, Crown Melbourne
Dress code: Smart casual or business attire
Included in the full Symposium registration fee

The perfect opportunity for networking and sharing ideas from Symposium Day 1 at Melbourne’s 28 Skybar Lounge

Thursday, 23 August 2018

8.15amRegistration and welcome tea/coffee

8.45am Opening & Welcome
Audrey Pajmon, SOCAP Australia President

Plenary sessions

Morning tea

Lunch

Afternoon tea

6.30PM
2018 SOCAP AUSTRALIA GALA DINNER AND
INDUSTRY AWARDS

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2018 SOCAP Australia Gala Dinner & Awards

When: Thursday 23 August Time: 6.30pm for 7pm start (concludes 10.30pm)
Where:  The Crown, Melbourne

Join us at the conclusion of Symposium Day 2, as we acknowledge excellence in consumer affairs and complaints  with the 2018 SOCAP Australia Industry Awards, entertainment and a celebration of our profession.

Have you nominated for the 2018 Industry Awards? Be in the running for our prestigious awards and prizes.
Included in the full Symposium registration fee. Separate individual and table tickets can also be purchased

Friday, 24 August 2018

8.15am Registration and welcome tea/coffee

Morning tea

Lunch at Mesh Restaurant

3.45pm – OFFICIAL SYMPOSIUM CLOSE

4.00pmOptional coach to the airport

Quick Links

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

TERMS & CONDITIONS
REGISTRATION DEADLINES: 
Registration and payment for Super Early Bird Discount attendance must be received by 5pm 16 February 2018. Registration and payment for regular Early Bird Discount attendance must be received by 5pm 1 July 2018 to receive the regular Early Bird Discount Fee. All other registrations must be received and paid for by close COB 8 August 2018. Your full Symposium registration fee includes attendance at our Welcome Cocktail Party & Gala Dinner. 
PROGRAM CHANGES: SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time. All details were correct at time of publishing. SOCAP Australia reserves the right to make changes in programs and speakers or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only. DIETARY REQUIREMENTS: SOCAP will make every effort to cater for guests with dietary requirements, i.e. vegetarian, vegan, low gluten, lactose intolerant or allergies at no extra charge*. Any other additional special meal requests may incur a surcharge per person by the venue. *Important notice – While the venue will endeavour to accommodate requests for meals for delegates who have food allergies or intolerances, we cannot completely guarantee allergy-free meals due to the potential of trace allergens in the working environment and supplied ingredients. Gluten free meals also cannot be guaranteed however requests for meals which are low gluten can be accommodated. SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM CANCELLATION POLICY: All cancellations must be made in writing (via email to socap@socap.org.au) to the SOCAP Australia Office. Substitutions will be gladly accepted at no charge until July 22, 2018.  A $110 fee will be charged on any substitutions made after July 22, 2018. A full refund less a $195 processing fee will be made for cancellations received to 22 July 2018. A 50% refund less a $195 processing fee will be made for cancellations received to 7 August 2018. No cancellations or refunds after 7 August 2018. Registration transfers to future SOCAP Australia events will not be accepted. PHOTOGRAPHY NOTICE: Be aware that by participating in SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.  DELEGATE BOOKLET: Be aware that by participating in SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs, through the listings in the SOCAP Symposium Delegate Attendee Booklet.