SOCAP Australia provides professional development for consumer professionals and complaint management practitioners and has been training professionals in this service industry for 30 years with leading conferences, best practice facilitators, and strategic consumer insights. Become the expert in your organisation for complaints handling, dispute resolution and customer services to provide fair and effective outcomes. Explore our professional development and member events calendar for specialised training, workshops, webinars and networking events across Rising Star, Intermediate and Advanced programming options.

All SOCAP training programs can be credited as CPD for SOCAP Complaints Professional Certification, with CPD points shown on each program listing. Learn more about SOCAP Complaint Professional Certification here.

As well as being scheduled as public training, our professional workshops are available to be conducted in-house, on your site, at a date that is convenient for your entire team. Ask us for a tailored proposal for your team’s training. Call 02 8095 6426 for more information or email socap@socap.org.au

WHO SHOULD ATTEND

Rising Star

This program is designed for Rising Star participants and new entrants in customer experience, consumer care and complaints management roles.

Participants with Intermediate customer care and complaints management skills are also advised to attend to refresh skills sets with updated learning techniques.

Intermediate

This program is designed for Intermediate participants who have general experience in customer experience, consumer care and complaints management roles, who have been working in the industry for more than 12 months and are looking to extend their professional skills and responsibilities.

Participants with Rising Star skills are also advised to attend to extend their professional skills and responsibilities.

Advanced

This program is designed for Advanced participants who have senior experience in customer experience, consumer care and complaints management roles, who are looking to transform their organisation with new thinking and strategic approaches to consumer management.

Participants with Intermediate skills are also advised to attend to extend their professional skills and responsibilities.

OUR PROGRAM THEMES

Customer Service Excellence

Customer service and complaints management best practice

Consumer Behaviour and Wellbeing

Managing customer behaviours, social pressures and team self-care

Business Transformation

Strategic change and organisation performance

View or download the current Training and Event Calendar here,  or select a program below to register.