SOCAP Training Workshops

SOCAP Australia provides professional development for consumer professionals and complaint management practitioners. Become the expert in your organisation for complaints handling and dispute resolution. Explore our training calendar for specialised training, workshops, webinars and seminars for managers, team leaders and frontline staff.  All SOCAP training programs can be credited as CPD for SOCAP Complaints Pcertification-blankrofessional Certification. Learn more here. Programs marked with the symbol on the left indicate the course is worth professional development credit points towards SOCAP Australia Complaint Professional Certification.

Can’t make the dates for a  scheduled program, no problem, we can come to you.

Our training courses and workshops are available to be conducted in-house, on your site, at a date that is convenient for your entire team. Ask us for a tailored proposal for your team’s training. Call 02 8095 6426 for more information or email

View or download the 2018 Jul – Dec Training and Event Calendar here 

From Rage to Reason

Enhance your ability, confidence and resilience to handle angry and raging customers Objectives Why are complaints important? What is anger? […]

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