The 2016 SOCAP Symposium brought together thought leaders in consumer affairs and dispute resolution to share best practice across industry and the not-for-profit and government sectors. It was an extremely valuable opportunity to learn from and meet my peers. I would highly recommend this event.
In what ‘could’ be considered to be a fairly dry subject, I found the Symposium extremely relevant and interesting. It was great to meet so many driven and passionate individuals who share a vision for the consumer.
The Symposium is a very valuable 3 day event worth any complaint professional attending. There are opportunities to hear from excellent speakers, network and exchange ideas from people working in the same space and who understand the highlights and challenges of working in this particular role. I have personally taken a lot out of the 3 days which I will go back and share with our organisation. I highly recommend it to anyone considering attending.
I had no idea walking into this that I would leave feeling so inspired. So many of the speakers hit a chord with me and made me think “How can I change and implement this…”. I have never ever been inspired as much as SOCAP inspired me. SOCAP is about complaint management but goes into so much more detail around factors that contribute to complaints. I learnt about strategic communication, changing behaviours, cultural communication and so much more. Thank you SOCAP!
I’ve enjoyed the networking opportunities that SOCAP provides and have found many of my talented staff through my SOCAP associations. My staff have enjoyed the training SOCAP provides as well as meeting complaint handlers in other industries. It feels good to be part of something bigger.
If you are questioning whether it is worth being out of the office for three days so that you and/or your team should attend Symposium, the answer is Yes. No ifs, no buts, no maybes. Just do it.
“Consumer affairs professionals should be an integral part of their organisation’s product and/or service development team or process as they not only bring consumer perceptions about how their current products and services perform in the market but also where there is scope for continuous improvements and innovation.”
SOCAP is genuinely interested in supporting its members in Consumer Affairs. I wouldn’t be without my SOCAP membership, ever.