Resources

SOCAP Australia provides members access to research into the consumer affairs and complaint handling industry and resources to assist in your ongoing professional development.

members_only Members only resources including Consumer Directions current issue

 

SOCAP Australian Complaints Professional Certification Scheme

favicon_research 1. SOCAP AUSTRALIA CP CERTIFICATION HANDBOOK DECEMBER 2015
favicon_document 2. SOCAP AUSTRALIA CP CERTIFICATION APPLICATION FORM
favicon_research 3. SOCAP AUSTRALIA CP CERTIFICATION FRAMEWORK
favicon_document 4. SOCAP AUSTRALIA CP CERTIFICATION SUPERVISOR REFERENCE FORM
favicon_document 5. SOCAP AUSTRALIA CP CERTIFICATION SUPERVISOR REFERENCE SAMPLE
favicon_document 6. SOCAP AUSTRALIA CP CERTIFICATION PEER REFERENCE FORM
favicon_document 7. SOCAP AUSTRALIA CP CERTIFICATION MENTORING RECORD FORM
favicon_document 8. SOCAP AUSTRALIA CP TRAINING COURSE COMPETENCY CHECKLIST

 

Full details on the Scheme

Consumer Directions Magazine

SOCAP’s quarterly publication Consumer Directions covers a range of industry specific information, significant

business and regulatory updates and relevant industry market reports.

Consumer Directions provides you with:

  • Up to date information on consumer related legislative changes and trends,
  • Insights into specific industry segments and the current issues faced,
  • Best practice information from around the globe via SOCAP’s international partners, and
  • Opportunities to advertise.
favicon_research Archive – Members only

 

Your SOCAP Australia News

January 12, 2016

 

Job Board

favicon_job Employment opportunities at SOCAP Australia member organisations – members only

SOCAP Australia Members Forum

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Useful Links

Standards Australia – http://www.standards.org.au

SOCAP International http://www.socap.org

 

The Future of Work Webinar Series – Episode 2