Resources

SOCAP Australia provides members access to research into the consumer affairs and complaint handling industry and resources to assist in your ongoing professional development.

 

SOCAP Australia Consumer Directions
View the Spring Consumer Directions below
Download Spring Consumer Directions

 

 

members_onlyMembers only resources including Consumer Directions archive

SOCAP Australian Complaints Professional Certification Scheme

favicon_research1. SOCAP AUSTRALIA CP CERTIFICATION HANDBOOK DECEMBER 2015
favicon_document2. SOCAP AUSTRALIA CP CERTIFICATION APPLICATION FORM
favicon_research3. SOCAP AUSTRALIA CP CERTIFICATION FRAMEWORK
favicon_document4. SOCAP AUSTRALIA CP CERTIFICATION SUPERVISOR REFERENCE FORM
favicon_document5. SOCAP AUSTRALIA CP CERTIFICATION SUPERVISOR REFERENCE SAMPLE
favicon_document6. SOCAP AUSTRALIA CP CERTIFICATION PEER REFERENCE FORM
favicon_document7. SOCAP AUSTRALIA CP CERTIFICATION MENTORING RECORD FORM
favicon_document8. SOCAP AUSTRALIA CP TRAINING COURSE COMPETENCY CHECKLIST

 

Full details on the Scheme

Consumer Directions Magazine

SOCAP’s quarterly publication Consumer Directions covers a range of industry specific information, significant

business and regulatory updates and relevant industry market reports.

Consumer Directions provides you with:

  • Up to date information on consumer related legislative changes and trends,
  • Insights into specific industry segments and the current issues faced,
  • Best practice information from around the globe via SOCAP’s international partners, and
  • Opportunities to advertise.
favicon_researchArchive – Members only

 

Job Board

favicon_jobEmployment opportunities at SOCAP Australia member organisations – members only

SOCAP Australia Members Forum

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Useful Links

Standards Australia – http://www.standards.org.au

SOCAP International http://www.socap.org

 

The Future of Work Webinar Series – Episode 2

SOCAP Research

SOCAP Australia is a not for profit membership association and may at times conduct research in partnership with other agencies including academic institutions to further the knowledge and advancement of the consumer affairs and complaints handling industries and profession within the SOCAP Australia membership. In undertaking any such research SOCAP Australia does not pay indirect costs for the purposes of delivery and production of any such research.