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I had no idea walking into this that I would leave feeling so inspired. So many of the speakers hit a chord with me and made me think “How can I change and implement this…”. I have never ever been inspired as much as SOCAP inspired me. SOCAP is about complaint management but goes into so much more detail around factors that contribute to complaints. I learnt about strategic communication, changing behaviours, cultural communication and so much more. Thank you SOCAP!

Marie Niquet, Virgin Australia - 2016 Symposium

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