Stepping Up – Team Leader Management Strategies

Leadership roles are very challenging as you have to manage and develop both individuals and the team.  This course equips participants with key skills and techniques that will help them deal with the main challenges they are likely to face.  Simple and practical models are illustrated and participants spend time practicing and fine tuning their techniques.  The course is highly interactive and participants are encouraged to table real life challenges to discuss and workshop.

Learning Outcomes:

  • The difference between leadership and management
  • Why employees underperform
  • How to set clear performance expectations
  • The four main performance challenges managers typically face
  • How to give effective personal feedback
  • Informal counselling – what it is, when to use it
  • Techniques to build and maintain high work motivation
  • Why and how managers must delegate
  • What constitutes bullying and harassment
  • How to deal with transgressions in these areas.
  • The importance of teamwork and common barriers to overcome.
  • Team development strategies


Who Should AttendProgram Theme 

This program is designed for Advanced participants who
have senior experience in customer experience, consumer
care and complaints management roles, who are looking
to transform their organisation with new thinking and
strategic approaches to consumer management.

Participants with Intermediate skills are also advised to
attend to extend their professional skills and responsibilities.

Business Transformation


Members (three or more SOCAP members from one company) $627 per person.
Members $697 per person
Non-member $808 per person
Can’t make the dates, no problem, we can come to you

Our training courses and workshops are available to be conducted in-house, on your site, at a date that is convenient for your entire team. Ask us for a tailored proposal for your team’s training. Call us on 02 8095 6426 or email