Leadership Breakfast Series

Risk and Compliance – the new rules for complaints

Featuring Kirsten Webb, Clayton Utz, Trina Storm, Clayton Utz, Peter Sise, Clayton Utz, Tony Deane, Clayton Utz, Shanti Berggren, Optus Legal,Ben Morawetz, Australian Competition & Consumer Commission, and Melinda McDonald, Australian Competition & Consumer Commission 

The world of risk and compliance is affecting all consumer service based organisations, especially since the royal commission.

What are the concerns for organisations in this new environment?

How is this panning out to frontline, escalated complaints and management teams?

Join us to hear our expert panellists consider issues such as whether risk and compliance are empowering or disempowering front line and complaints handling teams.

Discussion will also focus on whether there is now a pendulum shift for industry and what does the future look like. What are the implications of the risk gate widening and how will this impact you in your role?

Venue Details:

Clayton Utz
Level 18
333 Collins St
Melbourne, VIC 3000

Clayton Utz
QV1 Building Level 27
250 St Georges Terrace
Perth, WA 6000

Peppers Waymouth Hotel
55 Waymouth St
Adelaide, SA 5000

Clayton Utz
Level 15
1 Bligh St
Sydney, NSW 2000

Clayton Utz
Riparian Plaza
Level 28
71 Eagle St
Brisbane, QLD 4000


$77 for members
$97 non members