Risk and Compliance – the new rules for complaints
Featuring Kirsten Webb, Clayton Utz, Trina Storm, Clayton Utz, Peter Sise, Clayton Utz, Tony Deane, Clayton Utz, and Shanti Berggren, Optus Legal
The world of risk and compliance is affecting all consumer service based organisations, especially since the royal commission.
What are the concerns for organisations in this new environment?
How is this panning out to frontline, escalated complaints and management teams?
Join us to hear our expert panellists consider issues such as whether risk and compliance is empowering or disempowering front line and complaints handling teams.
Discussion will also focus on whether there is now a pendulum shift for industry and what does the future look like. What are the implications of the risk gate widening and how will this impact you in your role?