2017 Symposium Highlights


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Business Case Letter and Symposium Top 10

Need some help for your business case? Use our Business case letter template for your Symposium registration.

Read our Symposium Attendance is Good Value Top 10 (PDF) and Word)

At a Glance


of delegates surveyed rated the Symposium as Excellent and Good for developing professional networks.



of delegates surveyed are planning on attending Symposium again this year (and those who aren’t, won’t be in the country, or on leave!)



Delegates attended Symposium 2016, networking at the Welcome Member Cocktail Party and the Annual Gala Dinner and Industry Awards Night .

What the delegates said

“I had no idea walking into this that I would leave feeling so inspired. So many of the speakers hit a chord with me and made me think “How can I change and implement this…” I have never ever been inspired as much as SOCAP inspired me. SOCAP is about complaint management but goes into so much more detail around factors that contribute to complaints. I learnt about strategic communication, changing behaviours, cultural communication and so much more. Thank you SOCAP!”

“The Symposium is a very valuable 3 day event worth any complaint professional attending. There are opportunities to hear from excellent speakers, network and exchange ideas from people working in the same space and who understand the highlights and challenges of working in this particular role. I have personally taken a lot out of the 3 days which I will go back and share with our organisation. I highly recommend it to anyone considering attending.”

“In what ‘could’ be considered to be a fairly dry subject, I found the Symposium extremely relevant and interesting. It was great to meet so many driven and passionate individuals who share a vision for the consumer.”

“Like having the oracle dropped in your lap when buried under admin/management tasks and wondering who/what can be done to reduce complaints.”

“This was the best conference I have attended in the past five years. The venue and facilities were amazing, and set the scene for excellent networking, thinking, and debate. The presentations were consistently excellent, and the engagement from the audience was really, really good – plenty of excellent questions were raised and discussed. I came away feeling inspired, and with a long list of ideas, as well as a long list of new connections.”