2019 Symposium Speakers

Paul Linnell

Managing Director, CTMA New Zealand Ltd


Paul Linnell is a customer experience and service quality improvement champion and firmly believes that customers are one of the best sources of insight for innovation and business improvement.

He works internationally with businesses and public sector organisations on the design and deployment of customer experience measurement, voice-of-the-customer, service quality improvement, complaints handling and preventive analysis programmes.

Industries he has worked with include, Automotive, Consumer electronics, Consumer goods, Electricity & Gas retail, Financial services, Information technology, Local Government and Public Sector, Media / Publishing, Passenger travel (Rail, Air and Sea), Pharmaceuticals and Telecommunication.

Paul has worked with clients and presented on these subject at conferences and corporate events in the UK, Europe, United States, the Middle East, Australia and New Zealand.  Originally from the UK and now based in New Zealand, he continues to serve clients globally.