As the EGM, Customer Resolution and Remediation, Jocelyn and her team are at the heart of the experience of customers at NAB. Jocelyn is passionate about fairness, the importance of financial literacy and the importance of customers receiving free and timely support to resolve their issues.
Jocelyn has over 15 years’ experience in Financial Services with the past 5 years accountable for complaints at NAB and has delivered a number of large scale remediation programs. Jocelyn is responsible for ensuring customers receive fair outcomes when raising a complaint or participate in a remediation program across NAB.
Jocelyn holds a Bachelor of Applied Science, completed post graduate studies in Arts, Project Management, and Management Psychology and holds a Masters in Business Administration from the Mt Eliza Business School.
In her spare time Jocelyn runs her own agricultural business focused on the production of wool and fat lambs.