2019 Symposium Speakers

Jo Ucukalo

CEO, Handle My Complaint


The lifeblood of business is a fantastic consumer experience. For the last 10 years, Jo Ucukalo has been helping companies and consumers alike improve their bottom lines. Jo works with consumers and companies themselves, to champion customer service done the right way, whether online, brick and mortar or in-service businesses. Through her businesses, Handle My Complaint and Two Hoots, Jo has helped resolve over 12,000 complaints and counting.

Jo advocates on behalf of consumers and brings thought-leadership to a variety of industry panels where she provides unique insights into the shifting relationships between consumers and organisations enabled by technology.

With more than 600 Media stories, Jo is called upon to critique B2C offerings and provide advice for consumers. An accomplished presenter and panelist, she has built a reputation as an industry expert & social commentator.

Her background with excellent service providers such as Virgin Airlines, along with being a qualified Civil Engineer allow her to analyse the consumer experience from design through to delivery.