2018 Symposium Speakers

Emma Cotterill

Director, Disability, Commonwealth Ombudsman


Emma Cotterill is the Director of the Commonwealth Ombudsman’s Disability Team, and has held this role since 2005. Her team uses learnings from the Office’s handling of complaints about the National Disability Insurance Agency to foster improvement in its administration of the National Disability Insurance Scheme.


Emma has significant experience in government service improvement, having worked in complaints and compensation functions in Commonwealth service delivery agencies for a number of years before joining the Ombudsman’s Office in 2004. Emma is particularly passionate about the Office’s role in safeguarding vulnerable people in their interactions with government, and has authored several own motion investigation reports focusing on the administration of human and social services programs.