2018 Symposium Speakers

Brendan French

Group Customer Advocate, EGM Group Customer Advocacy and Remediation, Commonwealth Bank Australia


Dr Brendan French joined the Commonwealth Bank in 2007. His current role is Group Customer Advocate| Executive General Manager, Group Customer Advocacy and Remediation.

Brendan is one of the most well recognised consumer affairs specialists in the country, having worked as an ombudsman, academic, board director, author and consultant. As CommBank’s Customer Advocate he brings independent thinking to solve some of the Group’s biggest and most public challenges, including through his oversight of the Storm Financial Resolution Scheme and the Open Advice Review program.

Prior to joining CommBank, Brendan lectured at the School of Law, Western Sydney University, and published widely, including the standard text, Resolving Conflict (Oxford University Press, 2009). Brendan holds a PhD in the History of Ideas.