SOCAP Australia International Symposium

Join 200+ consumer affairs professionals from around Australia and beyond for a three day professional development program with great networking opportunities to support you in your role. The 26th Annual SOCAP Australia International Symposium is  the most senior gathering and the longest running event for Consumer Affairs professionals in Australia.

Our 2016 program “Leadership & Influence” is at the Langham in Melbourne from 22-24 August, 2016

Super Early Bird tickets go on sale in early February and the full program will be released in May.

Visit the site for regular updates.

What attendees have said from our 25th Annual SOCAP Australia International Symposium


“I found the symposium to be highly relevant to my role and position. It gave me an opportunity to network and share challenges and wins with peers across the Customer Service Industry and gain valuable insights on managing complaints. Overall it was a great investment and I will be back in 2016“. – Shelley Davis, Virgin Mobile

“The worth of the Symposium in bringing people together is one of the great benefits that, in some ways, can’t be catergorised in an easy way. It is an excellent opportunity to network, but also to hear the success stories, as well as the ‘work in progress’ stories.” – John Hall, Department of Veterans Affairs

Delegate Profile

While SOCAP Australia’s membership is diverse across industries and geography, the association has a tight focus on professionals responsible for customer relationships and/or service recovery, complaint handling and complaint prevention.

SOCAP Australia members are committed to excellence and constantly raising the bar in the service they provide. They are the thought leaders in their field.

Don’t miss this opportunity to reach the leaders in consumer affairs and customer service and consumer affairs professionals:

  • Consumer affairs professionals
  • Complaint department managers/directors
  • Customer care managers
  • Customer advocates
  • Customer experience experts
  • Loyalty managers
  • CSR managers
  • Customer service managers
  • Call centre managers
  • Contact centre staff
  • CRM managers
  • Public affairs/relations managers
  • Ombudsman and staff
  • Regulators and staff 

Sponsorship and Exhibition

Be seen and bring your brand to the forefront by becoming a sponsor of the 26th Annual SOCAP Australia International Symposium at The Langham, Melbourne.
We have an excellent range of opportunities to highlight your brand at the biggest event on the SOCAP calendar for 2016.
Opportunities include:

  • Symposium Major Sponsor
  • Gala Dinner and 2016 Industry Awards – support consumer affairs excellence
  • Welcome Cocktail Party
  • Keynote speaker/s
  • Luncheons
  • Refreshment breaks
  • And more

We invite your organisation to participate as a sponsor at the 26th Annual SOCAP Australia International Symposium.

Call Fiona Brown on 02 8095 6426 to receive your Symposium prospectus

Symposium Supporter Opportunities

  • Printed Program
  • Coach Transfers
  • Speaker (& Chair) Gifts
  • Plus Other Opportunities including bundled sponsorship and exhibition options.

Contact Fiona Brown and Elizabeth Pickworth to see how your company can become a sponsor of Symposium 2016. Call the SOCAP office on 02 8095 6426 or email or