2019 Symposium

SOCAP Australia 29th Annual International Symposium

Monday 19 August to Wednesday 21 August 2019
The Star, Sydney.

This unmissable event attracts 200 plus professionals working in complaint management, dispute resolution, consumer affairs, customer care and service delivery. Hear from an impressive line-up of speakers who will present a range of topics, highly relevant and informative, to the changing world of customer service.


SOCAP is now accepting presentation proposals for consideration for the 2019 Symposium (19 – 21 August, Sydney, NSW) at The Star, Sydney. The 29th Annual SOCAP Australia International Symposium will include top keynote speakers; collaborative workshops; industry case studies; and professional development plenary sessions across three days of programming and networking events.

SOCAP Australia is calling for papers under the topics of consumer and brand trust; understanding consumer insights; customer loyalty; and restoring relationships.

Submissions should focus on business transformation; impacts for customer experience; practical applications for consumer affairs professionals; and utilising feedback for collaborative change.

Proposals for consideration are due by February 4, 2019. Please send your proposal with a title and a 250 – 500 word abstract, along with a presenter bio, to Michaela Edwards on medwards@socap.org.au by Feb 4, 2019

For more information, please call SOCAP on 02 8095 6426.
All submissions will be notified by February 28, 2019.