Handling Social Media Complaints and Crisis/Reputation Management

Tuesday, 30 July 2019 – 12pm-1pm AEDT

Is your business active on social media? Have you ever had a negative comment?

Do you have a plan in place to handle customer complaints or negative feedback which may come in via social media?

Having a clear customer service and complaint management system for your social media is essential in today’s increasingly online world. Establishing methods to be aware of, and responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention.

Want more? Book into our half day workshop

Members: $50
Members (5 or more more SOCAP members from one company): $44
Non members: $60