2019 29th Annual SOCAP Australia International Symposium
Monday 19 August to Wednesday 21 August 2019
The Star Event Centre, Sydney
- Symposium Full Program
- Symposium at a Glance
- Symposium Highlights
- Hotel Information
- Business case letter template
- Symposium Top 10 reasons to attend
- 2019 Industry Awards
Business Case Letter and Symposium Top 10
Need some help for your business case? Use our Business case letter template for your Symposium registration.
Need even more reason to attend SOCAP Symposium 2019? Use our Symposium Top 10 Reasons to Attend.
At a Glance
of 2018 Symposium delegates surveyed rated the Symposium as Excellent and Good for developing professional networks.
Yes, I will be there in 2019!
of 2018 Symposium Delegates surveyed are planning on attending Symposium again this year (and those who aren’t, will be passing the baton on to colleagues!)
Delegates attended Symposium 2018, Networking at the Welcome Member Cocktail Party and Annual Gala Dinner and Industry Awards Night, Friday Finale Luncheon, as well as the many interactive plenary sessions, breakouts and refreshment zones.
They said it!
From our 2018 Symposium delegates
“Already excited for next year’s Symposium, it’s going to be amazing!”
“An amazing experience being part of the 2018 SOCAP Symposium. Full of valuable people, topics and entertainment. I will never miss a symposium EVER!”
“I come to Symposium to seek new insights in complaints management, to network with professionals in this space, and to think deeply on important issues and ideas that arise throughout the event. I always leave energised and optimistic about the work I do.”
“The SOCAP Symposium exceeded my expectations in its varied, interesting and high energy content. Attendees were very open to meeting new people and networking.”
“Professionally run, well thought out, on point topics and speakers and in general A+ overall. To have industry and regulators in the same room discussing ways forward shows the importance of the event.”
“Overall, a really positive event. I gained a lot from the speakers and the opportunity to network with other customer service professionals.”
“I found the Symposium informative and insightful. I have thoroughly recommended it and encourage my colleagues to attend.”
“A great opportunity for knowledge sharing.”
“I would like to thank my employer for sponsoring me for this event. As a first timer for the Symposium and as consumer professional, being frontline staff, I take with me new insights and learnings. I have thoroughly enjoyed all the sessions. The sessions were very engaging, interactive and thought provoking too. I would certainly look forward to attend any future sessions for new learnings! Thank you to SOCAP as an organisation for all the planning and the selection of topics and their speakers.”
“It’s great to get together with others who all handle complaints and see presenters who inform and inspire.”
Images from 2018 Symposium – See you there this August!
FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426
TERMS & CONDITIONS
Registration Deadlines: Registration and payment for Super Early Bird Discount attendance must be received by 5pm 15 February 2019. Registration and payment for regular Early Bird Discount attendance must be received by 5pm 14 June 2019 to receive the regular Early Bird Discount Fee. All other registrations must be received and paid for by close COB 14 August 2019. Your full Symposium registration fee includes attendance at our Welcome Cocktail Party & Gala Dinner. PROGRAM CHANGES: SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time. All details were correct at time of publishing. SOCAP Australia reserves the right to make changes in programs and speakers or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only. SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM CANCELLATION POLICY: All cancellations must be made in writing (via email to firstname.lastname@example.org) to the SOCAP Australia Office. Substitutions will be gladly accepted at no charge until July 19, 2019. A $110 fee will be charged on any substitutions made after July 19, 2019. A full refund less a $195 processing fee will be made for cancellations received to 19 July 2019. A 50% refund less a $195 processing fee will be made for cancellations received to 7 August 2019. No cancellations or refunds after 7 August 2019. A $195 processing fee applies for each participant registration made on single tickets. Registration transfers to future SOCAP Australia events will not be accepted. PHOTOGRAPHY NOTICE: Be aware that by participating in SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs. DELEGATE BOOKLET: Be aware that by participating in SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs, through the listings in the SOCAP Symposium Delegate Attendee Booklet.