2019 Industry Awards

Acknowledging Excellence in Consumer Affairs & Complaints Handling


2017 SOCAP Australia Lifetime Achievement Award Winner, Delia Rickard, ACCC on the importance of the SOCAP Australia Industry Excellence Awards.

Reward and recognise service excellence in your team through the SOCAP Australia Industry Excellence Awards and John Wood Scholarship.

The SOCAP Industry Excellence Awards are the perfect way to celebrate individual and team achievements for the outstanding contributions to your organisation and providing quality consumer service across all areas of consumer affairs, customer care, and complaints handling.

Celebrate your team when the winners are announced at the SOCAP Gala Dinner and Industry Awards Night on 20 August 2019.
Nominations closed 30 June 2019.

New nomination process

This year the nomination application process is more creative and you can nominate using the application form below, as well as other creative mediums to illustrate your individual style. Nominations will be accepted via a video or power point display, if this supports the reasons each nominee is applying for an Award. Any application type will be accepted, as long as each nomination meets the criteria as set in the nomination forms for each award. If a video application is used, your video nomination should be less than two minutes duration. Please note, finalists in each category may be asked to submit a video for promotion at the awards night, or SOCAP may undertake to deliver this video for presentation, so as to illustrate the work of finalists entries.

Categories:

Rising Star Award: Acknowledges an emerging staff member within the SOCAP community who has made a significant contribution to improving the consumer affairs or complaint handling process or outcome going above and beyond their job description within an organisation

Stellar Achievement Award: Acknowledges a more experienced individual within the SOCAP membership who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole, going above and beyond their job description within an organisation and industry.

Constellation Achievement Award: Acknowledges a more experienced team within the SOCAP membership who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole, going above and beyond their job description within an organisation and industry.

Lifetime Achievement Award:acknowledging a lifetime of work within the industry and a significant record of
contribution to the development of consumer affairs in Australia over 10 years or more, will also be announced on the night.

2018 Industry Award Winners and Finalists


2018 Winner of the Rising Star Award – Jade Freeman, QLD Fair Trading


2018 Finalist of the Rising Star Award – Chris Meiring, AGL


2018 Winner of the Stellar Achievement Award – Georgina McDonald, ACCC


2018 Finalist of the Stellar Achievement Award – Paul Nangle, Australian Press Council


2018 Winner of the Constellation Award – AGL Customer Advocacy Team


2018 Finalist of the Constellation Award – Telstra Control Room Team


2018 Lifetime Achievement Award Winner – John McMillan

Quick Links

TERMS & CONDITIONS
Registration Deadlines:
Registration and payment for Super Early Bird Discount attendance must be received by 5pm 15 February 2019. Registration and payment for regular Early Bird Discount attendance must be received by 5pm 14 June 2019 to receive the regular Early Bird Discount Fee. All other registrations must be received and paid for by close COB 14 August 2019. Your full Symposium registration fee includes attendance at our Welcome Cocktail Party & Gala Dinner. PROGRAM CHANGES: SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time. All details were correct at time of publishing. SOCAP Australia reserves the right to make changes in programs and speakers or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only. SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM CANCELLATION POLICY: All cancellations must be made in writing (via email to socap@socap.org.au) to the SOCAP Australia Office. Substitutions will be gladly accepted at no charge until July 19, 2019.  A $110 fee will be charged on any substitutions made after July 19, 2019. A full refund less a $195 processing fee will be made for cancellations received to 19 July 2019.  A 50% refund less a $195 processing fee will be made for cancellations received to 7 August 2019. No cancellations or refunds after 7 August 2019. A $195 processing fee applies for each participant registration made on single tickets. Registration transfers to future SOCAP Australia events will not be accepted. PHOTOGRAPHY NOTICE: Be aware that by participating in SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs. DELEGATE BOOKLET: Be aware that by participating in SOCAP AUSTRALIA’S 29TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs, through the listings in the SOCAP Symposium Delegate Attendee Booklet.