Mental health awareness a growing issue for complaint handlers
SOCAP Australia has partnered with Lifeline Australia to help complaint handers recognise, respond and refer when working with people who experience mental health issues, through the delivery of a new educational program Mental Health Awareness for Complaint Handlers. The multi-format program, delivered through an online module and half-day workshop, assists front line complaint handlers, managers and other consumer affairs professionals to recognise, respond and refer when working with someone, or dealing with a complainant who has a mental health issue and check their safety. Complaint handler, also learn how to identify individuals who are at risk of self-harm, tools and techniques to diffuse difficult situations and how to tend to the needs of consumers with mental health issues. The program can be also be delivered as an tailored in-house workshop, as well as scheduled public training.
Lifeline Australia figures show that one in five Australians will experience a mental illness in the next 12 months, and 45% of Australians will experience a mental illness in their lifetime. According to Lifeline, 62% of Australians do not seek help for their
mental health issues. For employers, adopting a health and wellbeing program in their business has the potential to make a difference into someone’s life.