Membership

Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.

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Training

In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.

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Certification

The only complaints-industry certification that recognises your professional experience and sets the standard for service. Start your certification here.

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Symposium

Join us for the Annual SOCAP International Symposium for a special returning to Melbourne event: The Future is Now - Creating Tomorrow's World Today. Find out more here.

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Welcome to SOCAP Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Latest Events

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Coming Events

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NEW - Cultural Awareness - Resolution Education & SOCAP - 30 April

Date:
30 April 2024 - 30 April 2024
Time:
1.30pm AEST - 4.30pm AEST

This interactive workshop encompasses defining culture, emphasising the significance of cultural sensitivity, exploring diverse cultural lenses and biases, recognising a spectrum of cultural values, and equipping participants with the skills for effective communication and de-escalation

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NEW - Stabilising Conversations on Difficult Calls - 7 May

Date:
07 May 2024 - 07 May 2024
Time:
9.30am AEST - 12.30pm AEST

This interactive workshop is grounded in the concepts of above and below the line thinking to stabilise conversations that may be emotionally heightened.

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NEW - Cultural Awareness - Resolution Education & SOCAP - 9 May

Date:
09 May 2024 - 09 May 2024
Time:
9.30am AEST - 1.00pm AEST

This interactive workshop encompasses defining culture, emphasising the significance of cultural sensitivity, exploring diverse cultural lenses and biases, recognising a spectrum of cultural values, and equipping participants with the skills for effective communication and de-escalation

More Info Register Now

The Intel

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How SOCAP Australia and Deakin University are researching the service-expectation gap

19 April 2024

An April 2024 update on the service-expectation gap research in progress by SOCAP Australia and Deakin University.

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Kicking off 2024 Complaints Industry Working Groups with SOCAP Australia

19 April 2024

SOCAP Complaints Industry Working Groups will meet each quarter to foster discussion, networking, and collaboration among the SOCAP membership in specialist fields.

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Meet the 2023 John Wood Scholarship winner with SOCAP

19 April 2024

Catch up with 2023 John Wood Scholarship winner, Yianni Giannaopoulos, and learn about the life philosophies that drive his life and complaint management approach.

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Our Platinum Members

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