Using Tech to Improve Customer Experience

4 June 2019 – 12pm-1pm AEDT

Join us for this one hour webinar and learn how to improve your customer’s experience with your company through the use of online systems such as PBX phone systems, CRMs, live chat and more.

Learn:

  • How to map your customer journeys / life cycles
  • Considering online platforms your customers may have interactions with your company on such as your website, phone, email, live chat, social media, text and other emerging communication mediums
  • What is a CRM and why every company needs one
  • What your options are for CRM systems, online phone systems and other customer experience platforms
  • How you can integrate customer experience systems
  • The advent of chat bots and other cutting edge customer experience systems

WHO SHOULD ATTEND AND PREREQUISITES

  • Businesses who have not yet documented their customer journeys/lifecycles
  • Businesses who do not currently have a CRM system
  • Businesses who are keen on exploring customer experience systems available to them
  • Businesses who are keen to find out about the advent of chat bots and other cutting edge customer experience systems

WHAT TO EXPECT

  • A dynamic and interactive one hour webinar with someone who knows what they are talking about
  • The opportunity to ask questions
  • Inspiration, information and innovative techniques to take home and try too
  • Live demonstrations