Using Tech to Improve Customer Experience

4 June 2019 – 12pm-1pm AEDT

Join us for this one hour webinar and learn how to improve your customer’s experience with your company through the use of online systems such as PBX phone systems, CRMs, live chat and more.

Learning Outcomes:

  • How to map your customer journeys / life cycles
  • Considering online platforms your customers may have interactions with your company on such as your website, phone, email, live chat, social media, text and other emerging communication mediums
  • What your options are for CRM systems, online phone systems and other customer experience platforms
  • How you can integrate customer experience systems
  • The advent of chat bots and other cutting-edge customer experience systems