Identifying Unconscious Bias and Steps to Improve your Customer Service Experience

Develop an understanding of one’s own world view and inherent biases and build an action plan for developing

increased cultural awareness and communication skills in the workplace.


Learn how unconscious bias affects your communication and relationships.


Participate in this webinar to promote and support the attitudes, behaviours, knowledge and skills

necessary for staff to work respectfully and effectively with clients and within the workplace


Members (three or more from one company) $55 per person.
Members $66 per person
Non-member $88 per person

Book Now