Thinking of the festive season, and summer holidays, Christmas, presents, NYE fireworks and festivities all come to mind. However, when things may not go according to plan, your customers will surely want to let you know, and in a hurry, and will expect a response, and fast. 67% of social media users expect an answer within 60 minutes.
Do you have a plan in place to handle customer complaints or negative feedback on social media which can become escalated during the holiday season?
Having a clear customer service and complaint management system for social media is essential in today’s online world where customers expect to be heard.
Attend this webinar to establish methods to be aware of, and respond quickly and appropriately to feedback and negative social comments, to identify recurring issues, increase customer loyalty and retention