The Australian Centre for Justice Innovation (ACJI) is a research and education Centre in the Faculty of Law at Monash University that focusses on innovation in the justice system. SOCAP Australia is delighted to announce a new partnership with ACJI that enables SOCAP members to attend specific courses where we’ve identified a significant cross over in desired learning outcomes for those who work in consumer affairs and complaints. Limited places have been held in each workshop for those who register via SOCAP Australia.
We are delighted to present this workshop for SOCAP members.
With an emphasis on practical skills, participants are given the opportunity to practice the theory they have learnt (in part A&B of this workshop) by mediating and participating in a range of conflict scenarios. Participants are provided with individual feedback on their style and overall performance by highly qualified practitioners. This is a particular focus of this unit.
In the skills component of this unit, students will work with the mediation model and learn alternative approaches to deal with varying circumstances.
Note: Participants who have successfully completed and are deemed ‘competent’ according to the National Mediation Accreditation System (NMAS) standards, will be able to apply for NMAS accreditation subject to the criteria as set out by the NMAS.
CPD points: This course represents 18 units or hours of education.