Membership

Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.

READ MORE

Training

In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.

READ MORE

Certification

The only complaints-industry certification that recognises your professional experience and sets the standard for service. Start your certification here.

READ MORE

Symposium

Join us for the Annual SOCAP International Symposium for a special returning to Melbourne event: The Future is Now - Creating Tomorrow's World Today. Find out more here.

READ MORE

 

Welcome to SOCAP Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Latest Events

Coming Events

View Calendar
event image

Verbal Communication - Take Control of the Complaints Process - 27 March

Date:
27 March 2024 - 27 March 2024
Time:
9.30am AEDT - 1.30pm AEDT

Effective investigation and negotiation depend on strong verbal skills to gather the critical information you need, and to explain to a complainant why a proposed outcome is fair.

More Info Register Now

event image

NEW - Designing Inclusive & Accessible Complaints Practices – 10 April

Date:
10 April 2024 - 10 April 2024
Time:
9.30am AEST - 12.00pm AEST

Inclusive design and accessible complaints practices are recognised as the industry's “good practice”.

More Info Register Now

event image

NEW - Cultural Awareness - Resolution Education & SOCAP - 30 April

Date:
30 April 2024 - 30 April 2024
Time:
1.30pm AEST - 4.30pm AEST

This interactive workshop encompasses defining culture, emphasising the significance of cultural sensitivity, exploring diverse cultural lenses and biases, recognising a spectrum of cultural values, and equipping participants with the skills for effective communication and de-escalation

More Info Register Now

The Intel

CEO Update - Responding to the ASIC enforcement priorities

04 March 2024

The release of the ASIC 2024 enforcement priorities provides a key accountability indicator for ASIC and valuable insights for business.

Find out more

Inclusive and accessible complaints handling in 2024 | SOCAP

15 February 2024

Best practice complaints management empowers all voices to be heard. Nail your accessibility strategy with our 2023 sessions and a new workshop coming in 2024.

Find out more

What SOCAP Members are saying about SCROL | SOCAP

15 February 2024

Find out how individual and organisational members are using SCROL for a simplified certification experience.

Find out more

Our Platinum Members