2018 Symposium Speakers

Vivianne Huynh

Senior Complaints Analyst, ANZ

Biography

Vivianne Huynh is a Senior Complaints Analyst at ANZ Wealth Complaints Resolution Centre, who works with customers and business stakeholders to resolve client concerns and to proactively improve customer experience.

 

Vivianne has been working at ANZ for three years. She initially started her journey as a Contact Centre Consultant before moving on to an Internal Dispute Resolution position and has recently progressed to a role managing external dispute resolution cases in addition to providing complaint insights, reporting and analytics.

 

Vivianne believes in the importance of complaints, feedback and customer service in an environment heavily shaped by consumer demand where customers need companies that really listen to their concerns and align with their values. She is passionate about continually expanding her knowledge and using these insights to develop business improvement strategies for the modern consumer.