2016 Symposium Speakers

Trinh Mai

Manager, Education Complaint Unit, South Australia Department For Education and Child Development


Trinh Mai has been the manager of the Education Complaints Unit in the South Australian Department For Education and Child Development since 2014.  Trinh has overseen the redevelopment of DECD’s complaints management system, and applied legal frameworks, behavioural economics strategies and therapeutical approaches to complaints management in government.  With degrees in behavioural science, social work and law, Trinh has worked to refocus the DECD complaints management systems towards building relationships and creating narratives that families and professionals can engage in.