2018 Symposium Speakers

Rosemarie Price

Manager Service Quality, Ergon Energy Retail

Biography

Rosemarie Price is the Manager Service Quality at Ergon Energy Retail. Ergon Energy Retail is a Queensland Government owned electricity retailer with approximately 700 000 customers in Regional Queensland.   Rosemarie has worked for Ergon Energy for 16 years in various roles including Financial Management roles within the Finance and Shared Services group as well as Customer Service Management roles within the Ergon Energy Retail/Customer Service group.

Rosemarie’s current role encompasses the management of the Complaints & Compliance team, the Dispute Resolution team and the Retail Continuous Improvement team.  Up until recently, this role was also responsible for the management of the Customer Hardship Program, which provides support to customers experiencing financial hardship. Rosemarie was responsible for the writing of the Ergon Energy Retail Complaints Policy and the Ergon Energy Hardship Policy.

Rosemarie holds a Bachelor of Business Degree and a Master of Financial Management Degree from Central Queensland University and is also a member of the SOCAP (Society of Consumer Affairs Professionals).

Rosemarie is a strong advocate of personalised staff development and engagement that highlights the value that each staff member adds to the business and how this translates to increased confidence in management of customer issues, particularly in times of constant change.