2016 Symposium Speakers

Monique Keighley

Technical Case Manager, Personal Insurance, Insurance Australia Group


Monique is a qualified Pastry Chef who travelled the world working under this trade. Ten years ago Monique made the decision to change to a different career path and found a new opportunity in the IAG Sales and Service department. Within three months of her new role, she made a successful transition to the IAG Resolution Team which deals with frontline support and customer complaints.

More change occurred for Monique with a shift across the country from Perth to Brisbane and three years ago Monique transferred within IAG to Customer Relations, where she has found her true calling.

Monique prides herself on helping customers and to look at issues with an out of the box approach which she continues to do in her current role as Technical Case Manager.

Monique was awarded the SOCAP 2015 Rising Star Award, which has inspired her to continue her approach in finding solutions to resolve matters and further challenge herself and set new goals.