Mia is the Managing Director of KnowledgeSpace. In 2009, Mia deployed the first installation in Australia of a managed speech analytics service across multiple countries and languages for a global software company.
During the pilot, her team identified $US6M per quarter in ‘leaked revenue’ through inappropriate discounting by agents. The service was quickly expanded across Europe and Asia.
A lifelong learner, Mia holds a Bachelor of Behavioural Science (Psychology), Graduate Certificate in Organisational Behaviour and is a Fellow of the Australian Institute of Management.