2016 Symposium Speakers

Mia Lander

Managing Director, KnowledgeSpace

Biography

Mia is the Managing Director of KnowledgeSpace.  In 2009, Mia deployed the first installation in Australia of a managed speech analytics service across multiple countries and languages for a global software company.

During the pilot, her team identified $US6M per quarter in ‘leaked revenue’ through inappropriate discounting by agents.  The service was quickly expanded across Europe and Asia.

A lifelong learner, Mia holds a Bachelor of Behavioural Science (Psychology), Graduate Certificate in Organisational Behaviour and is a Fellow of the Australian Institute of Management.